All the bits you need. None of the bits you don’t
Training is too valuable to be left to a scattershot approach, or worse, a one-size-fits-all strategy.
Well-trained employees systematically deliver greater efficiency and profitability to your business. That’s why we tailor our training to focus on what’s relevant to your business, and your industry, in order to deliver courses designed to enhance employees’ capabilities and performance.
And whether you operate in the public or private sector, our people will know it inside out – blending their experiences from leading firms with practical knowledge of doing business in Côte d’Ivoire.
First, we’ll show you how to reach out to customers – and then, we’ll show you how to retain them.
Who do we train?
Our clients include not-for-profit organisations, public companies, private businesses, and professionals operating in the following sectors:
- Tourism and leisure
- Travel and transport
- Local authorities and other public sector organizations
- Healthcare
- Financial services
- Retail
Our training programs
Our training modules are designed to allow both new and highly experienced staff to acquire relevant skills in the areas of:
- Customer relationship management
- Processing of requests and complaints
- Customer care / support
- Pre-sales, sales and after-sales
- Team management
Other training
Together with our network of partners and consultants we also offer a range of other training programmes, including:
- HR (legal)
- Commercial contracts (legal)
- Risk management
- Finance
- Accounting
- Communication
- Personal Development
- Business etiquette
- Management
Click here to download the training catalog.
Each session can be tailored, as necessary
Off-the-shelf courses
Our standard training courses, available to individuals and businesses, delivered at our training centres.
Tailored courses
Our standard training courses, tailored to meet the specific needs of your organization, and delivered at the client’s site or an external facility.
Fully bespoke courses
Working together with you, we can prepare fully bespoke training courses, customized to meet the specific requirements of your teams.